| 赵杨,段怡璇.当AI记忆成为一种负担：GenAI记忆错配对用户应对策略的影响机制研究[J].数字图书馆论坛,2026,22(6):1~12 |
| 当AI记忆成为一种负担：GenAI记忆错配对用户应对策略的影响机制研究 |
| Research on Immersive Experience Service Models for Public Libraries Driven by AIGC Technology |
| 投稿时间：2026-05-10 |
| DOI：10.3772/j.issn.1673–2286.2026.06.001 |
| 中文关键词: GenAI；记忆错配；压力与应对交易模型；人机交互；信息行为 |
| 英文关键词: GenAI; Memory Mismatch; Transactional Model of Stress and Coping; Human-Computer Interaction; Information Behavior |
| 基金项目:本研究得到国家社会科学基金一般项目“智慧图书馆人智交互体验度量与优化研究”（编号：24BTQ012）、湖北省自然科学基金创新群体研究项目“以人为本的人工智能创新应用”（编号：2023AFA012）资助。 |
| 作者 | 单位 | | 赵杨 | 武汉大学信息管理学院 | | 段怡璇 | 武汉大学信息管理学院 |
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| 中文摘要: |
| 生成式人工智能（Generative Artificial Intelligence，GenAI）的记忆功能在赋能深度个性化服务的同时，也带来了不容忽视的记忆错配问题。然而，GenAI记忆错配对用户应对策略的影响机制尚不明确。本研究基于压力与应对交易模型，构建“压力源—认知评价—情绪反馈—应对策略”理论模型，通过情境模拟实验获取459份有效样本并进行实证分析。研究发现：GenAI记忆错配对期望失验（用户预期与实际体验之间的落差）和隐私担忧具有显著正向影响；期望失验和隐私担忧均对感知AI挫败感具有显著正向影响；感知AI挫败感对行为脱离和应对计划具有显著正向影响。链式中介效应检验结果显示：GenAI记忆错配经由期望失验、感知AI挫败感的链式中介路径对行为脱离和应对计划具有显著正向影响；GenAI记忆错配经由隐私担忧、感知AI挫败感的链式中介路径对行为脱离具有显著正向影响，但对应对计划的影响不显著。此外，AI自我效能感未能调节期望失验与感知AI挫败感之间的关系，但增强了隐私担忧对感知AI挫败感的正向影响。本研究可拓展压力与应对交易模型在AI人机交互情境中的应用边界，为GenAI记忆机制的优化设计和用户体验的改善提供理论依据。 |
| 英文摘要: |
| While the memory capabilities of generative AI enable highly personalized services, they also give rise to the issue of GenAI memory mismatch. However, how GenAI memory mismatch influences users’ coping strategies and the underlying mechanisms remain unclear. Drawing on the Transactional Model of Stress and Coping, this study develops a theoretical model of “stressor-cognitive appraisal-emotional response-coping strategy” and conducts a scenario-based experiment with 459 valid responses. The findings reveal that GenAI memory mismatch has significant positive effects on expectation disconfirmation (the discrepancy between users’ expectations and their actual experiences) and privacy concerns, and that both expectation disconfirmation and privacy concerns have significant positive effects on perceived AI frustration. Perceived AI frustration, in turn, has significant positive effects on behavioral disengagement and coping planning. Serial mediation analysis shows that GenAI memory mismatch has significant positive effects on both behavioral disengagement and coping planning through the serial mediation pathway of expectation disconfirmation and perceived AI frustration. GenAI memory mismatch has a significant positive effect on behavioral disengagement through the serial mediation pathway of privacy concerns and perceived AI frustration, whereas this serial mediation pathway is not significant for coping planning. Furthermore, AI self-efficacy does not moderate the relationship between expectation disconfirmation and perceived AI frustration, but amplifies the positive effect of privacy concerns on perceived AI frustration. This research extends the application of the Transactional Model of Stress and Coping to human-AI interaction contexts and provides theoretical grounding for the optimization of GenAI memory mechanisms and the improvement of user experience. |
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