| 李海涛.政府门户网站服务理论框架构建[J].数字图书馆论坛,2015,(2):49~53 |
| 政府门户网站服务理论框架构建 |
| Construction for the Public Service-Oriented Government Website Theoretical Framework |
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| DOI： |
| 中文关键词: 政府网站;公众服务;电子政务 |
| 英文关键词: Government website;Service;Theoretical framework |
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| 摘要点击次数: 2177 |
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| 中文摘要: |
| 本文从探讨面向公众服务的政府门户网站内涵入手，分别从服务特征、对象、内容层次等维度系统构建了面向公众的政府门户网站服务理论框架，旨在为政府门户网站公众服务中践行顾客导向、全面质量管理理念提供理论支持。 |
| 英文摘要: |
| This paper analyzes the contents of Public service-oriented government website, and constructs service theoretical framework of Public-oriented government website from aspects such as service characters, objects, contents and levels. It aims to provide theory supports for the government websites which apply concepts of total quality management and customer-oriented for the public service. |
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