| 吴晓丹,吉久明.科技文献平台用户满意度的灰色模糊综合评价研究[J].数字图书馆论坛,2009,(5): |
| 科技文献平台用户满意度的灰色模糊综合评价研究 |
| Grey-fuzzy comprehensive judgment of the science and technology documents sharing platform |
| 投稿时间：2008-10-22 修订日期：2009-01-16 |
| DOI： |
| 中文关键词: 用户满意度；科技文献共享平台；灰色模糊综合评价； |
| 英文关键词: Customer satisfaction；Science and technology documents sharing platform； Grey-fuzzy comprehensive judgment |
| 基金项目: |
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| 摘要点击次数: 1414 |
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| 中文摘要: |
| 目前，我国已经建成或在建30多个国家级或省级的科技文献共享平台。伴随着平台运行过程中的各种问题，如何站在一个合理的角度对平台进行测评成了当前亟待解决的问题。本文将用户满意度的思想引入到科技文献平台的测评研究中，构建一个平台用户满意度的测评的指标体系，并在此基础上应用灰色模糊综合评价法对指标体系进行综合评价，旨在为平台测评方面的研究提出一些有意义的参考。 |
| 英文摘要: |
| At present, 30 National or provincial level’s science and technology documents sharing platforms have been completed or under construction in China. How to evaluate the platform from a reasonable angle should be solved urgently. This paper draws the idea of customer satisfaction into the platform’s evaluation. Sets up an indicator system for evaluating the platform’s customer satisfaction and evaluates the indicator system by grey-fuzzy comprehensive judgment. For the purpose of propose some meaningful references to the platform’s evaluation. |
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